Terms & Conditions: Returns

Returns/Exchanges are to be made within 30 days of receipt. Returns of used products will not be accepted. Depending on your payment method, we will refund the merchandise amount to your credit card or Paypal account. Please note a 20% restocking fee will be charged on returns of open items. Returns must be in original carton and be in new condition as determined by Total Dreamz.

Damaged Merchandise

Must be reported to Total Dreamz within 10 days (please keep all packaging materials). Total Dreamz will not accept claims after 10 days of delivery date. When merchandise is discovered damaged after opening, please call Total Dreamz immediately on 757-961-0961 to report the damage. Please do not return merchandise without our prior authorization. Please keep original carton and all packing materials.

All returns must be authorized by Total Dreamz, unauthorized returns will be refused. Please send all return items to:

Total Dreamz Division
3728 Cook Blvd
Chesapeake, VA 23323